Help Center
The Help Center is Enjo’s standalone knowledge base module. It allows teams to create, structure, customize, and publish support documentation that can be browsed by users and used as a verified knowledge source by an AI Agent.
A Help Center can be public or private, branded independently, and connected to a single AI Agent for article search and answer generation.
Help Centre Context
Purpose
The Help Center provides a structured source of truth for customer knowledge.
It is designed to:
Make support content easy to browse and search
Ensure AI answers are grounded in verified articles
Support SEO indexing for public documentation
Reduce reliance on agents for repetitive questions
Unlike AI-only knowledge ingestion, Help Centers are explicit, auditable, and controlled.
Help Centre Context
Key concepts
Help Centre
A Help Center is a standalone documentation container. Each Help Center includes:
Articles and categories
Appearance and branding configuration
Domain and visibility settings
AI Agent assignment
Multiple Help Centers can exist within a single workspace.
Articles
Articles are individual knowledge entries created using Article Studio. Articles:
Contain structured, long-form content
Can be published or unpublished
Are indexed automatically when added or updated
Serve as the authoritative source for AI answers
Categories
Categories organize articles into a browsable hierarchy.
Category nesting is limited to two levels to ensure predictable navigation and AI relevance.
AI Agent
Each Help Center can be connected to one AI Agent.
The agent is allowed to:
Search articles within the Help Center
Use indexed content as a knowledge source
Generate answers that reference verified articles
Flows, actions, authentication, and external tools are not supported for Help Center–assigned agents.
Relationship between Help Center and AI
The Help Center and AI Agent serve different roles:
The Help Center stores and governs knowledge
The AI Agent retrieves and summarizes that knowledge
AI responses are generated only from indexed Help Center articles.
This ensures:
No hallucinated answers
Consistent responses across channels
Predictable and auditable behavior
Help Centre Context
Scope (MVP)
The Help Center module supports the following capabilities:
Create multiple Help Centers
Organize content using categories and articles
Customize layout and branding with live preview
Configure domain and visibility settings
Generate a Public Preview before publishing
Assign a single AI Agent as a knowledge consumer
Out-of-scope features include approvals, multilingual support, analytics, and templates.
User flow overview
Open Help Center from the workspace sidebar
View the List Page showing all Help Centers
Click Add Help Center and select a creation method
Open the Help Center Detail View
Manage content, appearance, installation, and settings
Preview and publish
Visibility and access
Help Centers support two visibility modes:
Public
Accessible without authentication
Eligible for search engine indexing
Can be used as an AI knowledge source
Private
Requires authentication or redirect
Can optionally be exposed as a knowledge source to other workspace agents
Not indexed publicly
Visibility is configured in the Installation tab.
Indexing behavior
Articles are indexed automatically when created or updated
Indexed content is reused as a knowledge source
Articles are not re-indexed unnecessarily
AI Agents always reference the latest indexed version
This ensures AI answers stay aligned with published content.
Help Centre Context
Public Preview
Each Help Center generates a Public Preview URL:
Available after the first save
Reflects the full public rendering
Updates automatically with content or appearance changes
The preview does not affect live visibility.
When to use a Help Center
Use a Help Center when you need:
A browsable documentation site
SEO-indexed support content
A controlled knowledge source for AI
Consistent answers across AI and human channels
Clear ownership and auditability of support content
Summary
The Help Center is Enjo’s system of record for support knowledge.
It enables teams to publish structured documentation while allowing AI Agents to retrieve and summarize that content accurately and consistently.