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AI Agents›AI Agent Ticketing›Request Handling Behaviour›Ticket Sync Filter

Ticket Sync Filter

Updated Jun 28, 20261 min read

Users can configure the type of Jira updates that appear in Enjo AI agent conversation during request creation and request preview(unfurl).

Prerequisites

Enjo workspace integrated with Jira and Slack or Microsoft Teams
AI Agent Administrator or Owner permissions in Enjo
Connected Jira project configured for ticket synchronization

Configuration Steps

Go to AI agent Admin → Request Handling → Ticket Sync Filters.

Select one of the following update options:
- All Updates – Posts all Jira updates (comments, status changes, field edits, assignments, etc.) to the Enjo AI agent thread.
- Comments & Status – Posts only new comments and status transitions.
- Status – Posts only ticket status changes.
- Comments – Posts only comments from Jira.
- None – Disables all Jira-to-Enjo thread updates.
Updates will take effect immediately for all new tickets.

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